FAQS
PAYMENT
WHAT PAYMENT METHODS DO YOU ACCEPT?
You can use all the main PayPal in our store.
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HOW SECURE IS MY PERSONAL INFORMATION?
Website adheres to highest industry standards in order to protect your personal information with the best security solutions.
Your credit card information and personal details are encrypted during transmission using SSL (secure socket layer technology), which is widely used on the internet for processing payments safely.
(NEW SECTION) ORDER TRACKING
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MY TRACKING NUMBER IS NOT WORKING
90% of our orders has a tracking number available. However, it’s possible that your order doesn’t have a tracking number. Please contact us at
info@purccare.com |
in case you need to know more about your shipment which doesn’t have a tracking code and we’ll do our best to get you some information about it!
You will receive your tracking number by email within few days from your order. You can then track your order using the code at our Track Order page.
Please make sure you’ve inserted your code right, best way to do this is by using copy & paste.
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HOW DO I KNOW IF MY ORDER HAVE BEEN SHIPPED OUT?
When your items have been dispatched, we will send a notification email to your registered email address and to the phone number you used at checkout. The tracking number is normally available within the next few days of dispatch.
You can also check our online order tracking page.
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THE TRACKING SITE SAYS DELIVERED BUT I HAVEN’T RECEIVED MY PACKAGE YET
Sometimes postal tracking services mark an order as delivered when it has reached your local post office, even though you have not yet received your package. In this case, please wait a few more days for your postal service to deliver the package to your home or contact your local post office as they may hold the item for you.
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(NEW SECTION) SHIPPING & DELIVERY
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DO YOU SHIP INTERNATIONALLY?
Website ships worldwide every day. Shipping is available for most all around the world.
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HOW LONG DOES IT TAKE FOR MY ORDER TO SHIP OUT?
All items are subject to a handling period before they are dispatched.
99% of orders leave the warehouse within 1-3 days of payment.
We will notify you by email when your items have been shipped.
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MY ORDER DID NOT ARRIVE ON TIME, WHAT SHOULD I DO?
If for any reason whatsoever your items do not arrive within 45 business days from the purchase date, please contact
| info@purccare.com |
.
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HOW LONG DOES SHIPPING TAKE?
Standard International Shipping: 8-20 business days
All orders will be dispatched from our warehouse within 3 business days. In peak periods please allow for up to 6 business days for dispatch.
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HOW IS THE PACKAGE BEING DELIVERED?
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This depends on where you live and which product you order. The package will be delivered to your home, mailbox, porch or local post office with a notice left on your mailbox.
Most orders will be available for pickup from your local post office once you receive a notice letter by your mailbox. This also happens if the mailman has tried to deliver the package to your home but no one was there to accept it and it couldn’t be left anywhere safe.
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HOW MUCH DO YOU CHARGE FOR SHIPPING?
We offer FREE Shipping worldwide!
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FROM WHERE IS MY PACKAGE BEING SHIPPED FROM?
Our warehouses are located in China & United States. Most orders are shipped from China. If you need more information about this, please contact us at
info@purccare.com |
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(NEW SECTION) RETURNS & REFUNDS
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WHAT IF I RECEIVE A DAMAGED / FAULTY PRODUCT?
If you have received a damaged or faulty product from Website, please send us a photographic, or video proof of the damage and we will send you a new working item right away (free, of course).
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(NEW SECTION) AFTER PURCHASE
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I’VE PUT A WRONG SHIPPING ADDRESS / CHOSE THE WRONG VARIANT! CAN I CHANGE?
If this happens to you, email us at
| info@purccare.com |
as soon as possible, and we might be able to take care of it. However, we can’t guarantee anything in this case, as all of our items are usually processed immediately after you order and ship out the same day or the day after. If your order has already entered the shipping process, we won’t be able to stop it. Please contact us anyway, as we still care and we’ll try to help in any case. We know how frustrating it can be to pay for something you can’t use. Please note: if we can’t cancel the order, we won’t do a refund if you ordered your products to the wrong address.
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MY PACKAGE IS STUCK IN CUSTOMS, WHAT CAN I DO?
Customs, Postal Services & Website are different entities, hence we are not liable for any delays caused by customs or local post services and cannot be made responsible for the customs services in your country.
Payment of customs charges and taxes is the responsibility of the recipient and will not be covered by us here at the Website. For further details of charges, please contact your local customs office.
If your order is held up in customs, we suggest calling your country’s customs department directly and asking them to release your items.
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CAN I CHANGE MY SHIPPING ADDRESS?
Once you have placed an order, the information goes straight to the shipping department which takes 1-3 working days to process. After which the shipping department will send the tracking codes to the data entry to update the tracking codes and send shipping confirmation email to the customer. Hence, if you need to make any changes to your shipping address, please contact our Customer Service as soon as possible after you’ve placed your order and we might be able to take care of it.
Please ensure that all the information you have provided is correct before submitting your order to prevent losses in mail or other mishaps from happening.
NOTE: To all customers that provided a different shipping address than their permanent address, we will not be responsible for lost or undelivered parcels and/or if you moved out of the address you provided us.
shipping
We are proud to offer international shipping services that currently. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectations anywhere in the world.
How do you ship packages?
Packages from our warehouse in China depending on the weight and size of the product. .
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there is some location we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any customs fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get customs fees when they arrive at your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
LOCATION *ESTIMATED SHIPPING TIME
UNITED STATES
10-30 Business days
CANADA, EUROPE
20-45 Business days
AUSTRALIA, NEW ZEALAND
10-30 Business days
MEXICO, CENTRAL AMERICA, SOUTH AMERICA
20-45 Business days
MIDDLE EAST
45-60 Business days
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contain your tracking information, but sometimes due to free shipping tracking is not available.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you’ve specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
contact:
info@purccare.com |
How it works:
If your item is not as described, please contact us for a resolution. If you can accept the product and want to keep it, we will have a partial refund. Otherwise, you will get a full refund. Please note that we cannot issue a full refund if the product has not been returned to us. We offer free returns in most countries, including the USA, UK, Australia, Canada, and most European countries.
